Shipping policy

Free pickup in Granville

Choose pickup at checkout, and we'll email you when your order is ready, usually within 2–4 hours while we're open. Pick up at the counter at 134 N. Prospect St., Granville, OH 43023. Hours: Wednesday–Friday 11 am–2 pm and 4–7 pm, Saturday 11 am–7 pm, Sunday 11 am–4 pm. Closed Mondays and Tuesdays.

Local delivery

We deliver within about 5 miles of the shop, including Granville, Newark, Heath, Alexandria and Johnstown. Delivery is $5, and free on orders of $50 or more. Orders are delivered the next day we're open. Enter your address at checkout to see if you're in our delivery area.

Shipping

We ship to all 50 U.S. states. Shipping rates are calculated by weight at checkout. Most orders ship within 1–3 business days, and up to 5 business days during the holidays. We don't ship on weekends or federal holidays. Once your order ships, you'll get an email with tracking. Please allow 24–48 hours for tracking to update.

Holiday orders: order by December 10 for delivery by Christmas.

What we don't ship

Refillery products and food and drink, including meat, baked goods and drinks, are available for in-store pickup or local delivery only.

Lost or damaged packages

If your package arrives damaged, or tracking shows delivered but you don't have it, please wait 24 hours, check with neighbors, and then email hello@granvillegeneralstore.com within 48 hours. We'll help track it down or make it right.